Patients

Dear patient,

Thank you for considering dental treatment with us.

ProSmile is a cozy dental clinic that emphasizes an individual approach to each patient.
To ensure that your treatment is as comfortable as possible, we ask you to familiarize yourself with the procedure for visiting our clinic

Visiting order:

ProSmile accepts patients by appointment.
You can make an appointment via e-booking on our website, by phone (+372 51939433) or by writing to us by email (info@prosmile.ee).
When visiting the Clinic for the first time, please bring an identification document with you.
If you require emergency first aid, please contact the administrator to clarify the time of the first possible visit.
The consultation and treatment time is calculated only for the patient who has made an appointment.
Please arrive 5-10 minutes early for your appointment with the doctor. If you are more than 15 minutes late, the administrator has the right to offer your appointment time to the next patient, and also has the right to offer you a new time on the same or another day, subject to prior agreement with the doctor.
It is permissible to shift the start of your appointment with a specialist in case of providing urgent emergency care to another patient. You have the right to refuse to wait and reschedule your visit.
The administrator does not provide personal phone numbers and other personal contact information of doctors at the request of patients. If you have any questions, you can contact the Clinic during your doctor’s appointment or another specialist in the same field.
When visiting our Clinic, we ask you to disinfect your hands, put on shoe covers upon entering, and also take off your outerwear.
Please note that smoking, drinking alcohol, using foul language, and taking photos and videos are prohibited in the Clinic. If a patient shows up intoxicated, the doctor and administrator of the Clinic have the right to refuse to provide the service.
We kindly ask you to turn off your mobile phones or switch them to silent mode while you are in the Clinic.
The Clinic administration is not responsible for personal belongings left unattended.
If you have any additional questions, please contact us via email or phone.

Cancellation of a visit (by the patient):

Please notify us of your visit cancellation at least 24 hours before the visit. In the event that the patient does not change, cancel, or fails to show up at the appointed time of the visit (without prior notice), ProSmile Clinic has the right to charge a fee for no-show without notice*.

The booked visit time can be changed or cancelled:

By phone +37251939433
At the ProSmile Hambakliinik reception (Katusepapi 6, II. korrus, Tallinn)
By email info@prosmile.ee

If the Patient fails to show up for an appointment without a valid reason and does not notify of the failure to show up within the stipulated time period, ProSmile OÜ has the right to demand an advance payment of 20% of the planned cost of the service before registering for the next appointment.

*Fee for no-show for a visit without warning:

If the Patient fails to show up for the appointment and fails to notify of their failure to show up at least 24 hours before the appointment, ProSmile OÜ has the right to demand compensation to cover the clinic’s expenses in the amount of up to 100 euros (based on the current price list, based on hourly payment). If the Patient’s service is covered by the Health Insurance Act, the provider of health care services has the right to demand that the Patient pay double the fee for the next visit (Ravikindlustuse seaduse § 70 lõige 6).

Payment for Services

Payment for dental services is made directly at the clinic after your appointment. We accept bank cards and cash.

Patient Insurance

Patients have the right to claim compensation for harm caused during the provision of healthcare services. At ProSmile Dental Clinic, we place particular importance on the quality of treatment and the safety of our patients. Our team works every day to provide high-quality dental care.
However, preventable harm may sometimes occur during treatment, medical procedures or examinations. Healthcare providers in Estonia are required to hold liability insurance, which allows patients to notify the insurance company of harm and seek compensation.

Examples include:

Bodily injury, harm to health or death caused during the provision of healthcare services.
Harm resulting from the performance or failure to perform diagnostic procedures, treatment or other medical interventions.
Injuries or harm occurring during patient transportation provided by a healthcare provider.

How can I submit an insurance claim?

A claim notification must be submitted to the insurance company as soon as possible, but no later than four weeks after becoming aware of the harm. To submit a claim, complete the claim form through the insurance company’s online self-service portal, describe the incident and provide relevant medical documents, such as medical records, test results or other supporting information.
Submitting a claim is free of charge for patients. If necessary, the insurance company may request additional information from both the patient and the healthcare provider and will independently assess the circumstances of the incident.
If the harm is determined to have been preventable, the patient may be entitled to financial compensation.

What types of damage may be compensated?

Financial loss – including medical expenses, loss of earnings, costs of caring for a family member and other measurable expenses.
Non-material damage – compensation for physical and emotional suffering, pain and reduced quality of life.

Maximum compensation limits:

Up to €100,000 per affected patient.
Up to €300,000 per insured event.
Up to €3 million in total per annual insurance period.
Up to €30,000 for non-material damage per patient.

For more information about the patient insurance system in Estonia, please visit the Estonian Health Board (Terviseamet) website: https://terviseamet.ee/patsiendikindlustus

ProSmile OÜ Insurance Contracts

01.11.2026 – 31.10.2027
Insurance company: PZU Kindlustus
Policy No. 6637041339

01.11.2025 – 31.10.2026
Insurance company: PZU Kindlustus
Policy No. 6117957422

01.11.2024 – 31.10.2025
Insurance company: PZU Kindlustus
Policy No. 5577096225

Reporting an insurance claim: https://www.pzu.ee/iseteenindus/

If you have any questions regarding patient insurance, please contact us: